Visa Services
Travelers Issues at Port of Entry
My name mistakenly seems to be on a lookout list or watch list and I have trouble at the port of entry when I travel to the U.S.
On occasion, we receive complaints from foreign travelers about their treatment at ports of entry as the result of lookouts, some of which also generate Transportation Security Administration (TSA) "no fly" alerts. Passengers may be delayed or denied boarding, miss flights, be sent to secondary screening, or even detained until these are resolved. With the frequency of name duplication, the problem is likely to continue. The Embassy and the Department of State have neither the authority nor the resources to intervene. However, the Department of Homeland Security has a redress process for reviewing the request of an individual traveler to be clearly identified as not the target of the lookout.
Travelers can request an audit of their case by completing and signing the redress request form located at http://www.dhs.gov/trip and following the website instructions for submitting it to DHS.